-Customized Software Solution
-Software Support Service
Best Business Bond Ltd. (3BL) specializes in custom software development services. Best Business Bond Ltd. can serve you in following areas- Customized Software Development, Custom Application Development, Software Design and Testing, Software Maintenance and Enhancement, we cater our services to meet the needs of businesses representing diverse industry verticals. Following is a list of some of the prominent areas to which we extend our services: Corporate Business, Financial and Insurance Services, Retail and wholesale, Real Estate, Medical and Health care.
Businesses are striving for enhancing effectiveness of the IT Investments and to develop more efficient business processes, with the changing market scenarios, many businesses are confronting challenges to achieve these goals. Our customer centric approach, refined processes and in-depth domain knowledge makes us distinct in our consulting offerings. Customers can leverage and benefit from Best Business Bond Ltd. wide range of solutions and services which ensure improvement in Return on Investment. We help create strategies that align IT to their business goals. We provide guidance and effective solutions by leveraging in-depth industry knowledge and technical expertise.
Networking is one of the most important areas in information technology, and a thrust area for the customer services business unit. Best Business Bond Ltd. offers designs LANs and WANs, installs cables, server configuration, technical support in networking & communications, Network consultancy and performs other services for its customers.
We are pleased to introduce ourselves as a qualified team of data entry operators, capable to do any Data Entry, Data Processing, Data Capture, Form Filling, Page conversion, Email processing, Image Processing, Scanning works with high speed and 99% accuracy. We provide services like graphic design, publication design, print / promotion design, packaging design, corporate identity / logo etc. We are capable to do any data entry works as per customers requirement with timely delivery and accuracy. We have well established data entry house having latest equipments and data entry operators. We can assure about very competitive price with excellent work.
Software Support Service:
1. Offsite support (Mail/Telephone/Desktop Sharing) as & when would be reqquired.
2. Instant support (onsite) as & when would be reqquired.
Yearly Support Service Charge for Standalone or Network Edition in LAN Environment.
Yearly Support Service Charge for Standalone or Network Edition in LAN Environment Start after one month from the date of software installation.
Support service would be available through yearly basis maintenance contract.
For single user option: Tk. 10,000/= (Taka Ten Thousand)
For five user option : Tk. 15,000/= (Taka Fifteen Thousand) &
For 25 user option: Tk. 25,000/= (Taka Twenty Five Thousand) per year.
This is payable in advance for each service year and is renewable in every year by mutual settlement.
Support service & maintenance contract would provide guarantee for the general servicing of reasonable errors of operations of the supplied solution. The End User shall maintain and operate the software as per the general norms and rules of safe operation. The End User should also ensure that all preventive measures are undertaken as laid down or communicated to them from time to time. Support would be provided by way of Telephone, E-mail, Internet (Desktop sharing), or any other means of communications at the recorded & registered site(s) of the End User under all human conditions not later than 24 hours of receipt of call. Subject to availability of support expert, site support will normally be resorted to when all other means of correction and/or solution do not work. The End User shall at all times extend total co-operation in such activities. The support will be provided between 10:00 hours to 18:00 hours on working days. For outside Dhaka, in case of physical support, detail cost for traveling, accommodation, food & other issues would be settled on case to case. This support service contract will not cover--
a) Data entry of any sort and manner by 3BL.
b) Training or Re-training to be given by 3BL to the End User or his representative involved due to change of earlier operator/s.
c) Replacement or correction of the materials that have been lost, stolen, damaged by accident or misuse, or modified or reverse-engineered.
d) Services arising directly or indirectly out of hardware problems or any error or in-compatibility’s or complication arising out of storage media problem or hardware malfunction or a virus attack etc. on the End User’s machine not directly related with the software.
NOTE: Wrong report generation due to wrong entry or incorrect reporting due to improper configuration of chart of accounts or chart of inventory is never under the coverage of any support contract.
(e) Other than Annual Support Service Contract (Case-to- Case Support Service) Other than annual or monthly support service contract, further support services is also available onlyfrom 3BL SITE in all the working days between 10:00 hours to 18:00 hours. For such support service, Tk.3,000/= (Taka Three Thousand only) would be charged for each support occasion. On-line or on-site support service is not available in situation of case-to- case support service.
NOTE: The End User shall at all times extend full co-operation in such activities.